General terms and conditions of sale

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GENERAL TERMS AND CONDITIONS OF SALE AND USE (GTC/GTU)

Last updated: May 29, 2026

These General Terms and Conditions of Sale and Use govern the contractual relationship between IDL.com and any user or customer of the website and associated prestige transport services.

ARTICLE 1 – LEGAL NOTICES

The website https://italiadriverluxury.com/and the associated chauffeur-driven car services are operated by:

  • Trade name:ITALIA DRIVER LUXURY

  • Legal name:IDL.com

  • Legal representative:Thierry Morello

  • Business status:Sole proprietorship

  • Tax regime:VAT not applicable, article 293 B of the General Tax Code (CGI)

  • SIRET number: 814 902 011 00026

    Site hosted by OVH France

ARTICLE 2 – TRANSPORTATION SERVICES AND CAR SERVICE WITH CHAUFFEUR

2.1 General support

  • The client's hotel or place of residence is legally designated as the official starting and ending point of the service

  • The maximum waiting time for the driver is set at 15 minutes after the official departure time. Beyond these 15 minutes, ITALIA DRIVER LUXURY will charge an additional fee of 50 euros for every 15 minutes thereafter.

  • Our professional drivers are not required to accompany clients to sightseeing sites or inside tourist monuments.

  • The exact times of visits to the different sites will be communicated exclusively by the driver upon arrival at said sites.

2.2 Responsibility for personal effects

All personal belongings and luggage remain entirely and without exception under the exclusive responsibility of the clients throughout the service.

2.3 Arrivals Management (Airports, Ports, Train Stations)

  • Personalized meet and greet service is provided directly at the arrivals terminal of the airport, port or train station at the originally scheduled arrival time of flights or connecting flights.

  • The ITALIA DRIVER LUXURY driver will use a digital tablet visibly displaying the customer's name.

  • Departure is immediate after pick-up. A maximum wait of 40 minutes after the actual arrival of the flight or journey will be tolerated. The client will then be taken to their hotel or place of residence.

  • Premium refreshments are provided free of charge for all transfers made.

IMPORTANT: In the unlikely event that you have difficulty locating or finding your driver upon arrival, it is extremely important that you immediately call the following emergency number: +33 6 30 38 29 09.

2.4 Departure Management

The exact pick-up time and location from the hotel or residence, as specified during booking, will be reconfirmed with the driver upon the client's initial arrival at the airport. The client will be dropped off at the appropriate terminal in strict accordance with the airline's regulations.

If a customer is more than one hour late for their scheduled pick-up , they will automatically be charged a waiting fee. This additional fee must be paid in full before the vehicle departs.

ARTICLE 3 – PRICES AND PAYMENT TERMS

  • The agreed fixed prices include all fuel, motorway tolls, parking fees, and the driver's fees and expenses.

  • If the time contractually allotted to the service is exceeded due to the client, the additional hours will be billed at the current rate.

  • Client absence ("No Show"): Full payment for the service will be strictly required for any client who is absent for their appointment. This clause applies without exception to all arrivals and departures (airports, ports, train stations).

ARTICLE 4 – CANCELLATION CONDITIONS

Cancelling a reservation with ITALIA DRIVER LUXURY may result in the application of a sliding scale of cancellation fees calculated according to the following schedule. If you cancel your reservation, you will be informed by email or telephone of the exact amount of the cancellation fees.

Cancellation fees for Transportation Services:

  • More than 48 hours before the service:0% (No cancellation fees applied / full refund).

  • Between 48 hours and 24 hours before the service: A cancellation fee of 50% of the total amount of the service will be applied.

  • Less than 24 hours before the service:A cancellation fee of 100% of the total amount of the service will be applied (no refund possible).

ARTICLE 5 – LIMITATIONS OF LIABILITY (TRANSPORT)

  • Departure time and return time may vary depending on road traffic conditions or any other major unforeseen circumstances.

  • ITALIA DRIVER LUXURY cannot be held responsible in the event of severe weather or exceptional climatic hazards.

  • The company cannot be held responsible for delays due to the traffic conditions mentioned above, other unforeseen or fortuitous circumstances, or delays directly attributable to the customer.

ARTICLE 6 – WEBSITE TERMS OF USE

  • ITALIA DRIVER LUXURY does not guarantee that the Site will be free from anomalies, errors or computer bugs, nor that these can be corrected, nor that the Site will operate without interruption or breakdowns, nor that it is compatible with a particular hardware or computer configuration.

  • ITALIA DRIVER LUXURY is in no way responsible for malfunctions attributable to third-party software integrated into the Site.

  • Under no circumstances will ITALIA DRIVER LUXURY be liable for any type of foreseeable or unforeseeable, tangible or intangible damage (including loss of profits, data or opportunities…) arising from the use of, or the total or partial inability to use, the Site.

  • ITALIA DRIVER LUXURY cannot control all external sites to which it refers via hyperlinks (which exist only to facilitate User searches), it is in no way responsible for their content.

  • You declare that you are aware of the characteristics and limitations of the Internet network, in particular its technical performance, response times for accessing, querying or transferring data and the risks related to the security of electronic communications.

  • It is your responsibility to verify that the computer system you are using is free of viruses and is in perfect working order.

ARTICLE 7 – FINAL PROVISIONS

7.1 Severability of clauses

In the event that any provision of these General Terms and Conditions is declared null and void or unenforceable by a competent authority or jurisdiction, it shall be deemed unwritten, without affecting the validity of the other provisions, unless the provision declared null and void or unenforceable was of an essential and decisive nature.

7.2 Force Majeure

Any event of force majeure that makes it impossible to perform the transport service (including major interruptions in telecommunications, strikes by carriers, hoteliers, air traffic controllers, or air traffic controllers) automatically extinguishes the obligations of ITALIA DRIVER LUXURY. Services not performed due to force majeure will be fully refunded. However, this non-performance will not give rise to any other damages.

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