FAQ: Daily help for our customers
Every day, we do everything we can to support our clients. Our priority is to offer you a seamless experience, absolute comfort, and personalized service for each of your exceptional journeys.
- Management & Planning
- Monitoring & Analysis
- Consulting & Concierge Services
- Logistics & Transport Engineering
Need additional assistance?
Our dedicated team remains at your complete disposal. We are committed to meeting your most specific requirements and assisting you in organizing all your personalized journeys.
- We offer several secure payment options for your services. You can book online or on board our vehicles by credit card, bank transfer, or via secure payment platforms, according to the terms and conditions specified during your booking.
- Yes, absolutely. We accept all Visa and MasterCard bank cards (debit and credit cards) for payment of all your reservations and luxury rides.
- Yes. Credit card payment is fully supported, whether at the time of your online booking via our secure interface, or directly to your private driver using an onboard payment terminal.
- Yes, you have the right to modify or cancel your booking. Specific refund or exchange conditions (notice periods, potential fees) depend on the package or service chosen. Please consult our terms and conditions or contact our support team for any urgent requests.
- All requests for modifications, date/time changes, or refunds must be sent directly to our customer service department by email or via our dedicated contact form. Your request will be processed as quickly as possible, depending on the cancellation policy applicable to your booking.
- If you have a promotional code, simply enter it in the designated field when validating your shopping cart or online booking form. The discount will be automatically calculated and deducted from the total amount before payment.
- Unless otherwise specified on the document, our gift certificates and vouchers are valid for 12 months from their date of issue. They can be used to book all of our luxury transportation services.
- In the exceptional case where our company is unable to provide a service previously paid for (force majeure, major technical unavailability), we undertake to offer you an alternative transport solution of equivalent or superior standard, or to proceed with a full refund of the sums paid.
- While we recommend planning your trips in advance to guarantee the availability of your preferred vehicle, we strive to accommodate last-minute requests. Subject to driver availability in your area, we will do our best to ensure prompt pickup and impeccable service.
- Yes, a personalized meet and greet is included for all our airport and train station pickups. Your private driver will be waiting for you after customs or at the end of the platform with a sign bearing your name (or your company's name). Furthermore, we track your flight or train in real time to adjust our arrival time accordingly in case of delays or early arrivals.
- We are happy to welcome your pets, provided this request was made and confirmed at the time of your booking. For safety and comfort reasons on board, small animals should ideally travel in a suitable carrier, and assistance dogs are of course accepted without restriction.
- To ensure an exceptional experience for our international clientele, all our partner drivers are fluent in French and English. If you have specific language requirements (such as Italian) for your service, please inform us when making your reservation so we can assign the ideal driver for your journey.
